Great Western Railway First Class Lounge in London: photos, reviews

About

The Great Western Railway First Class Lounge in London offers a delightful retreat from bustling travel with its casual yet sophisticated atmosphere. This spot is perfect for those finding a moment of calm before catching a train, as it provides an inviting space to relax and unwind. You can indulge in a varied buffet, whether you're there for breakfast or lunch, and enjoy a glass of wine or a cup of expertly brewed coffee. The lounge is well-equipped with essential amenities such as showers and work desks with plugs, making it an ideal choice for both business travelers and leisure tourists. With its amazing service and relaxed vibe, it's a charming place to enjoy some downtime.

Meals

Breakfast, Lunch

Offering

Serving alcohol, Serving wine, Serving coffee

Atmosphere

Casual

Accessibility

Wheelchair accessible entrance, Wheelchair accessible seating, Wheelchair accessible toilet

Features

Buffet, Toilet, Popular with tourists

3.8

based on 373 reviews

Google

3.8/5 373 reviews

Heera Kesavan

Food: 2
Service: 1
Atmosphere: 1

I recently travelled from Bath Spa to London Paddington on a Saturday evening in GWR First Class, reaching Paddington around 8.45 pm. The train journey itself was smooth and comfortable, and the onboard staff were polite and professional, so I was happy with that part of the experience. However, my experience at the First Class lounge in Paddington was disappointing. When I arrived, the staff seemed hesitant and unfriendly, almost as if they assumed I didn’t have a valid ticket. Once I showed my ticket, it was fine, but the whole interaction created a rather hostile atmosphere. I genuinely feel there should be a proper system in place, either a scanner or someone standing outside to check tickets so that passengers don’t have to go through that awkwardness. On top of that, I feel the staff really need proper customer service training, because passengers are paying extra for comfort and service, and after a long journey at the end of the day no one wants to deal with unkind staff. Inside, the lounge itself was also below expectations. The toilets were not maintained properly, and the general environment felt quite chaotic when I entered. Although some drinks were available, it wasn’t the kind of calm or comfortable space one would expect after paying extra. In fact, the lounge at Bath Spa station, which is free for everyone, felt far cleaner, more welcoming, and better equipped with things like charging points on every seat. By comparison, the Paddington First Class lounge was underwhelming, and I ended up leaving after just 5–10 minutes. I am giving 3 out of 5 stars only because the train experience was nice. I hope GWR can take this feedback on board, as improving both the service and the facilities in the lounge would really make a big difference to the overall experience.

Pee Jay

Food: 5
Service: 5
Atmosphere: 5

Nice eating area chilled atmosphere

Coffee Is Good

Food: 4
Service: 3
Atmosphere: 4

Unlimited entry to the Paddington First Class lounge with this Gold Rewards promotion is a great scheme, but somewhat devalued by the entry experience where the entry desk staff haven’t ever known how to enter the rewards barcode. I would recommend a printout of the scanner instructions is pasted on the desk as a potential fix? Concierge have been mostly helpful and friendly while they search for instructions but there was one bad experience where a lady was very dismissive and tried to say it wasn’t valid until a manager came over. Once you get in there’s a great range of basic snacks, coffee, showers, workdesks with plugs. Seating comfy but it gets full at peak times obvs

What is the address of Great Western Railway First Class Lounge?
Great Western Railway First Class Lounge is located at 19 Eastbourne Terrace, W2 6LA, London, United Kingdom.
How to get here by public transport?
The nearest public transport options provide quick and easy access:
- Bus stop Paddington Station (Stop H) (310 m walk)
- Bus stop Bishops Bridge (Stop K) (198 m walk)
- Bus stop Porchester Terrace North (Stop K) (616 m walk)
- Bus stop Porchester Road / Royal Oak (Stop J) (686 m walk)
How is Great Western Railway First Class Lounge rated by visitors?
Great Western Railway First Class Lounge has an average rating of 3.8 based on 373 reviews across platforms such as Google, Facebook.

Great Western Railway First Class Lounge in London